The web developers and I researched messaging and user flows in other event registration systems, such as Eventbrite and Ticketmaster. The patterns we saw there helped us determine which experiences we thought would be most beneficial to NWTC end users.
After writing a test plan we performed a moderated usability study utilizing the prototype of the Artisan event portal. We asked participants open-ended questions regarding their preferences and previous experiences on the existing portal. They were then prompted with a sequence of activities to perform on the prototype. We then polled them for feedback on the prototype's ease of use and areas they ran into difficulty.
While we noticed a few things that could be improved in the experience the highest priority issues were:
- Most testers were unsure if they needed to add themselves to the attendee list.
- Most testers expected notification on what communications would be sent within the thank you message after registering.
- Most testers wanted to know the capacity of the class before registering themselves and their friends.